Shipping Policy

At Calivorau, we understand that receiving your pet’s essentials in a timely and reliable way is an important part of caring for your furry companions.

From the moment you place an order to the moment it arrives at your door, we work carefully to ensure your products are prepared, packaged, and delivered with care.

This Shipping Policy explains how we handle order processing, shipment, delivery estimates, and related shipping matters.

Our Shipping Commitment

Calivorau is dedicated to providing thoughtfully selected pet products that make everyday care easier and more enjoyable.

To provide customers with reliable service, we work with trusted fulfillment partners and shipping carriers to deliver orders safely and efficiently.

Our shipping process is designed to:

• Carefully prepare every pet product before shipment
• Provide dependable delivery options
• Keep customers informed throughout the shipping journey
• Create a smooth and convenient shopping experience

We appreciate your patience while we prepare your order with care.

1. Order Processing & Shipping Fees

Every Calivorau order goes through a preparation process before being shipped.

Processing Time

Please allow:

2–5 business days

for order verification, product preparation, quality checks, and packaging.

During holidays, promotional periods, or high-volume seasons, processing times may take slightly longer.

Shipping Costs

Available shipping fees are calculated based on factors including:

• Shipping destination
• Package size and weight
• Selected shipping method

Any applicable shipping charges will be displayed clearly during checkout before payment is completed.

2. Estimated Delivery Times

Delivery times may vary depending on your location, shipping method, carrier conditions, and other factors.

Estimated delivery windows are:

Please note that these delivery periods are estimates only and are not guaranteed arrival dates.

Unexpected delays may occur due to:

• Carrier processing
• Weather conditions
• Holidays
• Customs procedures
• Other circumstances outside our control

3. Order Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note:

• Tracking details may require 24–72 hours to become active
• Some shipments may have limited updates during transportation
• A temporary lack of tracking updates does not necessarily mean your package has stopped moving

If you experience any concerns with your shipment, our support team will be happy to assist you.

4. International Shipping, Duties & Taxes

For international orders, customs requirements may vary depending on the destination country.

Customers are responsible for any applicable:

• Import duties
• Customs fees
• Local taxes

Calivorau is not responsible for delays caused by customs inspections, government regulations, or import procedures.

We recommend checking your local customs requirements before placing an international order.

5. Order Changes & Cancellations

We begin processing orders promptly to ensure your pet supplies arrive as quickly as possible.

If you need to update your shipping address or request a cancellation, please contact us as soon as possible:

Email: service@calivorau.com

Requests must be submitted before your order enters the fulfillment or shipping process.

Once your order has been processed or shipped, modifications or cancellations may no longer be possible.

6. Lost or Damaged Packages

At Calivorau, we want every order to arrive safely and in good condition.

Damaged Packages

If your package arrives damaged, please contact us within 72 hours of delivery.

Please include:

• Order number
• Photos of the package and damaged product
• Details about the issue

Our team will review your request and help provide an appropriate solution.

Lost Shipments

If your package is confirmed lost by the shipping carrier, please contact our customer support team.

We will review the shipment details and work with you to resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

P L Pet & Pet Supplies
1710 Berryessa Rd Ste 106
San Jose, California, 95133
United States

Phone: (408) 254-0498

Email: service@calivorau.com

Thank you for choosing Calivorau.

We appreciate your trust and are committed to delivering quality pet essentials with a reliable and convenient shopping experience.